Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

Amazon Web Services Inc. today announced the general availability of Contact Lens, a set of artificial intelligence features to help optimize the contact centers of enterprises using its Amazon ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Amazon Connect adds new upgrades for AI agents Agents can now understand, monitor and respond in more detail The aim is "true collaboration" between humans and AI, AWS says Your company's AI agents ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

On Monday, March 17, 2025, AWS announced the next generation of Amazon Connect, as well as the general availability of Salesforce Contact Center with Amazon Connect, global integration of the AWS ...

Since its debut at Enterprise Connect 2017, AWS has released new functionality for its cloud contact center solution, Amazon Connect, with regular cadence. Beginning in 2018, contact center market ...