Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

With millions of Americans unemployed as a result of the COVID-19 pandemic, bank call centers are swarmed with thousands of requests to delay mortgage payments, get fee waivers and help people sort ...

An Iowa company plans to open a second call center in El Paso, bringing about 500 new jobs to the Borderland by early June. Thomas L. Cardella & Associates, known as TLC Associates, has seen an ...