Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The shift to digital during the pandemic put pressure on customer service ...

Artificial intelligence-powered call center services startup Level AI today announced that it has raised $39.4 million in new funding to scale its product offering and increase its headcount. Founded ...

Level 3 Communications has expanded its suite of voice over IP offerings with a new toll-free calling service designed to help call center operators, service providers and others reduce their monthly ...

Ashish Nagar, an engineer by trade, was working at Amazon’s Alexa org on the conversational AI team when he realized that AI had the potential to greatly bolster productivity in contact centers.

The contact center is central to digital transformation, but to determine its effectiveness, business leaders must measure several key performance indicators (KPIs). However, one of the problems is ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...