VirtualLogger has released AgentPrescience, a new hosted system that leverages speaker recognition technologies to identify which agents answer or make calls on recordings. AgentPrescience identifies ...

CHARLOTTE, N.C., June 30, 2011 /PRNewswire/ — Post-call survey systems can be slow and expensive to install, especially if they require integration with a call ...

It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

Truecaller is a leading caller identification service used by millions worldwide. Part of the reason it’s so popular is its generous feature set that gets frequently updated with new features, such as ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The FSA have published guidelines that state by March 2009 all firms ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Designed for financial institutions which record communications to comply ...

Call recording used to be a pretty boring application. There were these boxes, see – tapped to trunks or Wheatstoned into T-1 lines. And there they sat in the closet and ground away. The first ...