Escambia County has launched Next Generation 911 Core Services, marking a major advancement in how emergency calls are routed, managed, and delivered to first responders throughou ...

The patent's inventors are Graham, Melissa S. (Perry, OH); Blackburn, Bart (Chardon, OH); Centrello, William J. (Hudson, OH); Willingham, Geoffrey (Colorado Springs ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

AT&T today announced the launch of a new location-based routing system for emergency calls in the United States, with the system designed to transmit wireless 911 calls to the appropriate 911 call ...

The art of routing in call centers has a long and illustrious history, beginning with the technology that gave these centers a reason for being, the automatic call distributor, or ACD. Most centers ...

The call routing system may also request the person to enter some identifying information about him or her, such as a member number or a birthdate. After the person enters the requested information, ...

CNET looks behind the scenes to see why some 911 systems shut down temporarily over the past month and how we can get out of this mess. Marguerite Reardon started as a CNET News reporter in 2004, ...

After multiple failures of the decades-old 911 emergency call system over the last year, New Orleans officials recently celebrated long-planned upgrades to a new, cloud-based system that allows ...