AI is the largest change coming to work we’ve seen in the last fifty years. According to a survey conducted by Genesys in March of 2024 with 1000 global customer experience leaders, two-thirds (67%) ...

CNOs should work on communication and aligning their organization's identity in times of transition. Mergers, reorganizations, and restructurings always take a toll on the workforce in any industry, ...

Change and health care are inextricably linked. In today’s environment, health care organizations continually face the need to adapt to the changes emanating from numerous sources: advances in medical ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...

In the fast-paced and demanding healthcare environment, where every moment focuses on patient care, introducing and managing operational changes—such as implementing a new system or altering an ...

Employees can often struggle when companies make big changes internally. Whether it’s a revamp of the company’s main tools and processes, changes in leadership or even a pivot in the company’s goal or ...

Change, be it minor or significant, resonates throughout organizations. Ineffectively managed change can wreak havoc on business operations, leading to costly setbacks. Successful change management ...

At SNHU, we want to make sure you have the information you need to make decisions about your education and your future—no matter where you choose to go to school. That's why our informational articles ...

Our Management Tip of the Day continues to be one of HBR’s most popular newsletters. In this article, we’ve compiled 10 of our favorite tips on finding meaning and happiness at work, from how to ...