How do you know if a chatbot is giving the correct answer? This is an important question for companies that use large ...

A robot uprising has begun, except instead of overthrowing mankind so as to usher in a bleak yet efficient age of cold judgment and colder steel, this uprising is one of friendly robots (so far).

Customer service chatbots may finally become more intelligent, more conversational and more helpful. By Steve Lohr This article is part of a new series on artificial intelligence’s potential to solve ...

If you want to take your content marketing to the next level, then it’s time to finally jump in and build a Facebook Messenger chatbot. Chatbots deliver sky-high open rates, save you time/resources, ...

Bots are in vogue like never before. They’re the heart of every next-generation cognitive app for mobile, social, e-commerce, and seemingly every other solution domain. But they’re not a new ...