RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance ...

Awaken Intelligence, a contact center scripting and analytics company, has added its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, on Genesys's AppFoundry, a ...

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...