How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. ST. LOUIS, June 28, 2022 /PRNewswire/ -- Balto's Conversation Excellence Lab has ...

It’s not been a great couple of months for customer experience. Now, as someone who is an advocate for great service and experience, these sorts of announcements make for troubling reading. But, I ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Contact center migration is the process of moving from on-site ...

RingCentral Contact Center offers a feature-rich platform with powerful communication and analytics capabilities, making it a strong contender for businesses seeking a comprehensive contact center ...