Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

Redfin has launched an AI-driven conversational home search that allows consumers to find homes by describing what they want in their own words, and engaging in a back-and-forth conversation to refine ...

Redfin has launched a new AI-powered “conversational home search” on its website, allowing users to find homes through natural dialogue instead of filters. Built with Sierra’s AI platform, the tool ...

Imagine walking into your home after a long day, and before you can even think about what you need, your assistant greets you with a warm, “Welcome back! Shall I dim the lights and play your favorite ...

What if your next interaction with a virtual assistant felt as natural as chatting with a friend? Imagine asking a question aloud, seamlessly switching to typing a sensitive detail like your email ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader in digitally-powered customer experiences (CX), achieved Gold in the 5 th Annual Globee Disruptor Awards in the Business Products & ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice AI and conversational intelligence, today announced the launch of Vision AI – an advanced visual ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...

Companion-like artificial intelligence apps pose “unacceptable risks” to children and teenagers, nonprofit media watchdog Common Sense Media said in a report published Wednesday. The report follows a ...