Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

The latest version of customer management software from FICO aims to offer clients faster, more advanced customer analytics. Triad Customer Manager forecasts customer behavior and attempts to turn ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Pitney Bowes Software has been declared a Leader in the Forrester Wave™ for Customer Analytics Solutions, Q4 2012. In Forrester Research, Inc.'s 70-criteria ...

Explore how AI is transforming business software by enhancing efficiency, automation and insights.

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This collaborative self-service tool is an industry first which empowers ...

NEW YORK and MUMBAI, India, June 5, 2018 /PRNewswire/ -- Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

As the Q3 earnings season wraps, let’s dig into this quarter’s best and worst performers in the sales software industry, ...

POTOMAC, Md.--(BUSINESS WIRE)--TopBox, makers of cloud-based customer analytics software, today announced a partnership with OrecX, the world leader in open source call recording applications for call ...

Forbes contributors publish independent expert analyses and insights. Gus Alexiou is a London-based reporter covering disability inclusion. Digital accessibility for websites and apps may have gained ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness and sales. Many, or all, of the products featured on this page are from our ...