An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

MSPs are best-situated to grow their existing business when they document common processes and evaluate every single interaction with clients, according to a ConnectWise leader. Service excellence is ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

As the telecom industry goes through a period of rapid change—buttressed by economic headwinds, technology changes, and evolving customer expectations—industry leaders are focusing on customer ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

Higher sales volume on car dealership lots is inevitably returning. That means more deals being drafted and more customers entering the finance and insurance office. Once there, a car buyer is in a ...

LONDON--(BUSINESS WIRE)--Deliverect, the leading global food tech SaaS company, today announced that its successful restaurant order and delivery solution is now available for the grocery and ...