The combined business will serve more than 4,000 customers globally and surpass $100 million in annual revenue.

AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

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Online shopping has consistently grown since after Covid-19, and more customers are shopping online than ever before. E-commerce accounts for 20% of global retail sales and generates $4.12 trillion in ...

Soft skills matter. AI requires soft skills like adaptability, collaboration and critical thinking to make an impact in customer experience and marketing. Experiment and innovate. Safe spaces for ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...

As companies across various sectors embrace digital transformation, one challenge consistently emerges: finding the right balance between security and customer experience. A seamless, intuitive ...

These new capabilities allow organizations to unlock customer insights at scale, set new experience benchmarks, and streamline design workflows UserTesting, the leading provider of human insights for ...