A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert ...

Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston Two out of three ...

The term “customer service” encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with ...

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good. “It’s harder to find, and keep, good customer ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...

Companies will soon be licensing the virtual "likenesses" of celebrities like Geri Haliwell to promote their products, say experts Companies will soon be licensing the virtual "likenesses" of ...