If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

Customer success is an increasingly important concept as business becomes more connected. In recent weeks I’ve been digging into what it really means and how to measure it. Who better to talk to next ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Since 2018, Amira Boland has worked at the Office of Management and Budget as their first-ever federal customer experience lead. She led the implementation of a 2021 CX-focused executive order that ...