Forbes

Customer Service Is Changing: Here’s What You Need To Know About Pricing

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.
DIGITIMES

OpenAI and ServiceNow partner to embed AI models and agents into enterprise workflows

OpenAI and enterprise software firm ServiceNow have forged a partnership to integrate advanced AI models and agents into ServiceNow's corporate workflows, enhancing capabilities in voice customer ...
Microsoft

Build: Azure OpenAI Service helps customers accelerate innovation with large AI models; Microsoft expands availability

Customers shopping for a used car can sometimes feel overwhelmed digging through countless specs and reviews, but CarMax, the largest used car retailer in the U.S., is making it easier for customers ...
The Business Journals

Human connection matters: Why real people outshine AI in customer service

Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...
Business Wire

Amazon Bedrock Empowers Customers to Accelerate Generative AI Adoption with More Than 100 New Models and Powerful New Capabilities for Inference and Working with Data

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new innovations for Amazon Bedrock, a fully managed service ...
Business Wire

Going Gig: Limitless Finds 72% of Customer Service Managers Have Added or Plan to Add Gig Talent in the Next 2 Years

LONDON & SANTA CRUZ, Calif.--(BUSINESS WIRE)--Seventy-two per cent of customer service managers have added or plan to add gig talent to customer service or sales operations within the next two years - ...