I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the release of its CX Test Automation Maturity Model-- an innovative, ...

During the big Chile power outage, almost all homes and businesses went dark. Earlier this week, I found myself with a front-row seat to an unexpected natural experiment in business continuity. As I ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and Advisors in The Oracles, including Canva founder Melanie Perkins and clothing ...