SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced its speakers and agenda for Opentalk® 2020, taking place April 22-23 in San ...

The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more ...

Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...