Smartphones, smart TVs, and even smart homes, it seems that everything is connected to the internet these days. It is near impossible to get anything done without Wi-Fi connection or subscribing to ...

As delivery anxiety peaks worldwide, independent plaflorms emerge as the essential bridge between complex logistics and ...

Economy-wide in 2016, ecommerce is forecast to make up 5.4% of the US GDP, with over 70% of American adults shopping online. In addition, with an average annual spend more than $2,960 each in 2015, ...

Adobe Inc. is updating its Adobe Real-Time Customer Data Platform offering with new capabilities that it says will help customers overcome plans by Google LLC to block third-party cookies. The company ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Targeting customers with marketing and customer experiences has never been more daunting with privacy legislation and changes to tracking. As the online world continues to evolve, businesses have ...

Growing your business in 2026 requires more than hard work; it requires clear systems, smart decisions, and a plan that ties ...

Sales and marketing are likely going to be harder this year, as we’re entering a new normal for business-to-business companies, especially B2B software as a service. There are a lot of things leaders ...

When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

Apple CEO Tim Cook said the company is seeing "quite a bit" of positive reaction from customers to its App Tracking Transparency privacy feature. During the company's Q3 2021 earnings call, Cook was ...