In a previous post, the 10 steps were outlined of what is involved in having a difficult conversation. After you have finished the first five steps of preparing for this conversation, you are ready to ...

To be happier when we’re dealing with something tough, the common advice goes, we can consciously look for the bright side of life’s challenges. For example, we might reframe the thought, Why was I ...

One of the most common questions we get from participants when we’re delivering leadership development programs is, “How can I be a good leader when my own manager sets a bad example?” When your ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...