Every day, you use apps and services that were carefully crafted by teams of professional designers to deliver the best user experience possible. At least, that’s the idea. However, if you’ve ever ...

There's no denying it — the internet is annoying. From endless website pop-ups and unavoidable cookies that track your every online move to chirpy "notifications" that try to shame us into registering ...

We have all encountered them, in both our personal and professional lives. Think about the times you felt tricked or frustrated by a membership or subscription that had a seamless signup process but ...

“Can you believe I just ended another relationship? Why do I keep meeting all these jerks? My last boyfriend was a d—k and let’s not talk about the one before that. Can you believe this keeps ...

An “unsubscribe” option that’s a little too hard to find. A tiny box you click, thinking it simply takes you to the next page, but it also grants access to your data. And any number of unexpected ...

If you’ve ever found yourself struggling to cancel an online subscription, or to deactivate an account on a website, you may have fallen prey to ‘dark patterns’. The Advertising Standards Authority ...