Forbes contributors publish independent expert analyses and insights. I write about how creativity and communications accelerate success. Most of the communication workshops I facilitate focus on ...

Whether you felt you aced the interview or bombed it, a thank-you note is critical to remain a candidate in competition for a job. I've listened to numerous executives in interview debrief meetings, ...

You work hard to write the perfect email to a prospective customer. You hit the send button full of hope that you will get a positive response. Then, the waiting begins. A day goes by. Then another.