Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams ...

"Internal documentation is no longer an afterthought – it's the backbone of productivity, compliance, and growth. BlueDocs shows that internal documentation isn't just paperwork – it's the engine of ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Debate and discussion around data management, analytics, BI and information governance. This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Today many companies recognize the desirability as well as the requirement to have an effective system of internal control. Yet, designing and implementing a cost-effective system of internal control ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...