Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

At Presbyterian Healthcare Services, CIO Julie Bonello is leading her IT team to embrace a new operating model that supports the Albuquerque, N.M.-based health system’s refined digital optimization ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Jennifer Hartsock, Chief Information and Digital Officer of Cargill, leads technology at a company that operates on a massive global scale with more than 150,000 employees across 70 countries and ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

While IT is an easy target when tech plans go south, the real culprit may be organizations that fail to provide the direction ...

Generative AI, agentic AI, and other emerging technologies are morphing companies and driving businesses to rethink organizational structures and traditional roles. Also: Adobe brings four ...

This blog explores the strategic importance of Target Operating Models (TOMs) in regulatory compliance and transformational change. Many people are aware that financial institutions are currently ...

In an age where technology underpins every facet of modern business, many South African companies continue to adhere to what is known as a break-fix IT model. This reactive approach, where support is ...