A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...

When I have a problem with my iPad, I look to Google. Google is my worldwide knowledge base for fixing my toilet, unsticking my iPad, and figuring out the origin of that clunk sound my car started ...

Google is my worldwide knowledge base for fixing my toilet, unsticking my iPad, and figuring out the origin of that clunk sound my car started making. For every technology and almost every mechanical ...