One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

In late October, the U.S. Army Combined Arms Center (CAC) hosted the 6th Annual Army Operational Knowledge Management (AOKM) Conference featuring nearly 400 KM professionals and experts from the ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Explore P.F. Drucker’s management theory: decentralized leadership, management by objectives, knowledge worker and more foundational concepts.

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

FORT LEAVENWORTH, Kan. (Feb. 18, 2010) - "To save lives and help protect our country, you must be innovators," said Col. Paul E. Funk II to the newest graduates from the Army Knowledge Management ...