Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...
Companies, across a variety of industries, are increasingly taking a multi-channel approach to core product and service ddelivery. While a company-owned website or app often remains the primary way ...
SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...
When I ask retail CIOs about the greatest challenges associated with current store operations and technologies, multi-channel customer interaction ― or lack thereof ― consistently tops the list. Today ...
DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...
General Atlantic and Oakley Capital join Bridgepoint as shareholders in the new €500 million financing round Brevo’s ARR is forecast to surpass €200 million in 2025 Bridgepoint initially invested in ...
SINGAPORE--(BUSINESS WIRE)--Informatica (NYSE: INFA), an enterprise cloud data management leader, today announced that UnionBank of the Philippines, a leading universal bank in the Philippines, has ...
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