The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

O2 is stopping its pay-as-you-go data SIMs for existing customers in a matter of days. These SIMs are usually used in tablets or any device where you don't need to make calls and texts. The PAYG ...

O2 is discontinuing its pay-as-you-go data SIMs for existing customers today. These SIMs are typically used in tablets or any device where you don't need to make calls and texts. The PAYG option from ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

O2 is phasing out its pay-as-you-go data SIMs for current users today, leading to an end of an era for its Pay-As-You-Go ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31. These SIMs enabled users to purchase internet data for use within a ...

10:38, Thu, Jan 30, 2025 Updated: 10:39, Thu, Jan 30, 2025 O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed that its ...

If you are a customer of UK mobile network O2, there’s a change coming this week that could majorly affect how you access the best perks the firm has to offer. Aside from getting access to nationwide ...