Retailers are lowering their reputation scores by failing to respond to online reviews, both positive and negative, according to Reputation.com. At a time when retailers are obsessed with customer ...

Editor's note: Reviews concerning personal health and safety have grown by 100 times since the pandemic hit. The growth of the reviews was misstated in an earlier version of this story. The Nissan ...

Reputation.com (formerly ReputationDefender) is a Redwood City, California-based company that provides solutions for tracking and improving online reviews and local search visibility for businesses.

SAN RAMON, Calif.--(BUSINESS WIRE)--A new survey commissioned by Reputation, the global leader in reputation performance management, reveals that online reviews have become one of the most influential ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Evan Nierman If you are a ...

Safeguarding your online reputation has become paramount, yet all it takes to damage it is just one little fictional allegation. Protecting yourself from fake reviews requires a strategic defense plan ...

Since most small-business owners are justifiably proud of the service they deliver, they don’t even anticipate a negative online review or threat to their reputation, until it happens. Unfortunately, ...