That consistency doesn’t make the return season any easier for businesses, especially when it comes to quickly processing and restocking returns of seasonal merchandise, keeping customers happy, and ...

Mailed returns often cost $4.95–$9.99 at apparel stores; big-box retailers typically offer free labels or partner drop-offs Free in-store returns are your safest bet; on Amazon (and others) pick label ...

In-person returns are preferred according to a new consumer study. Shoppers are making buying decisions based on retailers’ return policies, according to a new consumer research study. Free returns ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

The holiday gifts have been unwrapped. Now the returns begin. The day after Christmas means the beginning of holiday gift returns, with returns expected to increase 25% to 35% compared to levels of ...

Amazon’s quick checkouts and speedy Prime shipping have helped cement its status as one of the most popular online retailers in Canada. However, its return process left a little to be desired.