An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...
PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...
Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.
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