Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

Embedded software solutions specialist Twise, shared software pool DTVKit, and federated online directory of audiovisual media services the Service List Registry are working together to unlock the ...

The Department of Homeland Security (DHS) Office of Inspector General (OIG) is facing questions about its actions after January 6, 2021, after the chairs of two congressional committees suggested ...

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...