Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Discover how workforce AI skills can bridge the gap between AI adoption and successful implementation in your organization.

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Human capital management (HCM) is the process an organization uses to recruit, manage, develop or optimize employees to improve workforce productivity. It involves hiring the right employees, aligning ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

SAN DIEGO--(BUSINESS WIRE)--Nurse scheduling and staffing remains one of the most complex challenges for hospitals and health systems. With more than 15 years of experience in driving operational ...

This consensus study will assess the theoretical approaches and empirical science on generational differences as espoused in the popular literature, to include both an assessment of the research and ...