Did you know that thank-you notes are so important that they have their own “National Day” on Dec. 26? This sleeper of a December holiday may not be well known, but the significance of expressing ...

Are you getting ready to leave your current job and start the next chapter of your career? There are so many things to take care of in your final two weeks, you may wonder if it’s really necessary to ...

I like to think that I can write a pretty solid email, but sometimes a little helping hand can turn a simple email that I plan to quickly fire off into a solid one that will impress clients, friends ...

Google is expanding its Artificial Intelligence in all of its product’s - be it the Gemini AI Studio, that was behind the ...

Customer communication during COVID-19 is critical. Important information about changes to the customer experience, policy changes, and safety tips are often best communicated to customers in email.

Some insightful person—I wish I knew who—once said that an email inbox is a to-do list anyone can add to without your permission. It’s so true: Every incoming message, be it expected or unsolicited, ...

Google is souping up Gmail with features from its Gemini 3 AI app. Here's what to know — including how to opt out.

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Say you just got interviewed and want to cement a good impression — or make up for a less-than-perfect performance. Try writing an interview thank-you email. Following up an interview with a concise ...

Your palms are finally dry, you've loosened your (real or metaphorical) tie, and you've just wrapped up what felt like a solid job interview. Now what? While most candidates are busy refreshing their ...

Whether you felt you aced the interview or bombed it, a thank-you note is critical to remain a candidate in competition for a job. I've listened to numerous executives in interview debrief meetings, ...