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I have been trying to programmatically run Conversation Bot created in Dialogflow using Python. In This process I am trying to override the default summarization prompt being used for the DataStore ...

Community driven content discussing all aspects of software development from DevOps to design patterns. The Google Cloud Certified Generative AI Leader exam validates your ability to understand, apply ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

Soon to be the official tool for managing Python installations on Windows, the new Python Installation Manager picks up where the ‘py’ launcher left off. Python is a first-class citizen on Microsoft ...

A startling milestone has been reached in Florida's war against the invasive Burmese pythons eating their way across the Everglades. The Conservancy of Southwest Florida reports it has captured and ...

Have you made a call into a contact center lately and gotten a prompt like this, “I’d like to text you a link to guide you through (your interaction). Is that all right?” This text-based response as ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences. As customer expectations rise and the demand ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...